We gave the practice three working days’ notice of our intended visit. We spoke with the dentist, the dental nurse, receptionist and people who used the service.

We saw that opportunity was provided for patients to feedback about the treatments that they had received. They also were involved in how the practice was run.

One person told us “the dentist is very kind, he explains everything” Another told us “you can always get an appointment either before or after work.”

We found that there were systems in place to protect children and vulnerable adults and to raise alerts if there were any concerns about people’s safety and well-being.

We found that the treatment rooms and instruments were kept clean and hygienic and that regular checks were carried out to ensure the continued safe delivery of the service. Staff told us, “We are very happy and very lucky to work here.”

We met four people who use this service. People said they were “very pleased” with the service, and some had been attending this surgery for many years. One said, “Absolutely fantastic”, another, “They are good with explanations".

People told us that the dentist was reassuring, and “made me feel comfortable”.

One person who had needed an extraction said that the dentist had “talked (them) through, step by step”.

People confirmed that they had been asked to complete and update their medical history, and that they had been given a copy of their treatment plan.

After a small step at the entrance, there was level access throughout the surgery. Doorways were narrow and the toilets were not accessible for wheelchairs.

We found that though the premises were not spacious, they were kept clean and tidy. People felt at ease and were well informed.