We spoke with people who used the service. They told us staff were friendly and approachable and spoke to them in a respectful way. People we spoke with told us staff treated them with dignity and communicated well. One person told us “I’m happy with the treatment I get here”.

People told us they had discussed the treatment options available to them and felt they were able to make informed choices about their treatment. This showed that people who used the service understood the care and treatment choices available to them. None of the people we spoke with told us they had any difficulty in making appointments. One person told us “I’m self employed so have had to rearrange a couple of appointments but they are very flexible”.

They told us they felt the practice delivered care and treatment in a way that met their needs. People told us they felt safe at the service and had never seen anything of concern.

People told us they felt the practice was clean and staff always wore gloves and other protective clothing to prevent cross contamination; this was confirmed by our observations on the day. We saw that the practice had systems to reduce the risk of infection. However we had a concern that not all staff were following the procedure fully.

People told us they had the opportunity to complete patient comment forms. We saw a patient information leaflet contained information about opening times, emergency contacts and the complaints procedure.