We spoke with six people using the service. We spoke with all the staff, which included two dentists, one who was the registered provider, the practice manager, dental hygienist, the receptionist and two dental nurses. We inspected a number of records and observed the verbal communication between staff and people using the service. One person told us, “I have been using the practice for years and have no concerns. I recently needed urgent treatment and this was provided efficiently.” Another person said, “Staff are lovely and treat me with respect, I have nothing but praise for staff.” Several people told us they would not hesitate to refer the service to other people.

The practice involved and consulted people about their treatment. Information provided enabled people to make informed choices about their treatment.

There were appropriate recruitment checks in place to ensure people were protected from unsuitable staff. Staff were given appropriate support and training to ensure they were sufficiently competent.

Staff knew what actions to take to protect people because they had received training in adult/child protection and had procedures in place.

The premises were clean and there were systems in place to ensure equipment was properly sterilised and safe to use.

The service had systems in place to identify service improvements. Changes to the service delivery were made to ensure the safety and wellbeing of people working and using the service.