Castleton Road Health Centre, Goodmayes, Ilford.

Castleton Road Health Centre in Goodmayes, Ilford is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 8th September 2017

Castleton Road Health Centre is managed by Castleton Road Health Centre.

Contact Details:

Address: Castleton Road Health Centre 19 - 21 Castleton Road Goodmayes Ilford IG3 9QW United Kingdom Telephone: 02085999951

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-09-08
Last Published		2017-09-08

Local Authority:

Redbridge

Link to this page:

HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

8th August 2017 - During an inspection to make sure that the improvements required had been made

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Castleton Road Health Centre on 26 October 2016. We rated the practice as requires improvement overall and requires improvement for providing safe and caring services. Following this inspection we told the practice they must ensure systems to assess and mitigate against risks including risks associated with infection prevention and control and legionella were effective. We also told the practice that staff recruitment procedures must always include relevant pre-employment checks. We served requirement notices relating to the practice’s failure to comply with Regulation 12 (Safe care and treatment) and Regulation 19 (Fit and proper persons employed) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

The full comprehensive report on the October 2016 inspection can be found by selecting the ‘reports’ link for the Castleton Road Health Centre on our website at http://www.cqc.org.uk/location/ 1-565600548. After the inspection, the practice sent us a plan of the action it intended to take to improve the quality of care and meet the legal requirements under the key question, Safe.

This inspection was an announced focussed inspection carried out on 8 August 2017 looking at the issues previously identified and to check and confirm that the practice had carried out its plan to meet the legal requirements. We found that the practice had taken appropriate action to meet the requirements of the regulations relating to providing a safe and caring service.

Accordingly, we have revised the practice’s ratings in respect of providing a safe and caring service, which has led to a revision in the overall rating to Good.

Our key findings were as follows:

• The practice had undertaken a risk assessment to monitor the safety of the premises including risks associated with infection prevention and control (IPC) and legionella (Legionella is a term for a particular bacterium which can contaminate water systems in buildings).
• There was an IPC protocol and we saw that annual IPC audits were undertaken. We saw evidence that action was taken to address any improvements identified as a result.
• There were emergency medicines available in the treatment room and these were easily accessible to staff and all staff knew of their location.
• The practice had a defibrillator available on the premises and oxygen with adult and children’s masks. There was a process in place to ensure that emergency equipment was checked regularly so that is was ready for use when it was needed.
• All staff, including GP’s, had completed customer care training and this had included skills coaching around questioning and active listening.
• The practice had undertaken a follow-up patient survey and provided the option to respond to either of visual or text based responses which meant that patients who had difficulty reading English text could participate in the survey.
• The practice participated in the monthly NHS Friends and Family Test (FFT) and were able to demonstrate consistently high percentages of patients saying they would recommend the practice to friends or family members.

However, there were areas of practice where the provider should make improvements. The provider should:

• Continue to monitor patient satisfaction levels reflected in the national GP patient survey with a view to bringing about further improvements.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

26th October 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Castleton Road Health Centre on 26 October 2016. We rated the practice as requires improvement overall and requires improvement for providing safe and caring services. Following this inspection we told the practice they must ensure systems to assess and mitigate against risks including risks associated with infection prevention and control and legionella were effective. We also told the practice that staff recruitment procedures must always include relevant pre-employment checks. We served requirement notices relating to the practice’s failure to comply with Regulation 12 (Safe care and treatment) and Regulation 19 (Fit and proper persons employed) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

The full comprehensive report on the October 2016 inspection can be found by selecting the ‘reports’ link for the Castleton Road Health Centre on our website at http://www.cqc.org.uk/location/ 1-565600548. After the inspection, the practice sent us a plan of the action it intended to take to improve the quality of care and meet the legal requirements under the key question, Safe.

This inspection was an announced focussed inspection carried out on 8 August 2017 looking at the issues previously identified and to check and confirm that the practice had carried out its plan to meet the legal requirements. We found that the practice had taken appropriate action to meet the requirements of the regulations relating to providing a safe and caring service.

Accordingly, we have revised the practice’s ratings in respect of providing a safe and caring service, which has led to a revision in the overall rating to Good.

Our key findings were as follows:

• The practice had undertaken a risk assessment to monitor the safety of the premises including risks associated with infection prevention and control (IPC) and legionella (Legionella is a term for a particular bacterium which can contaminate water systems in buildings).
• There was an IPC protocol and we saw that annual IPC audits were undertaken. We saw evidence that action was taken to address any improvements identified as a result.
• There were emergency medicines available in the treatment room and these were easily accessible to staff and all staff knew of their location.
• The practice had a defibrillator available on the premises and oxygen with adult and children’s masks. There was a process in place to ensure that emergency equipment was checked regularly so that is was ready for use when it was needed.
• All staff, including GP’s, had completed customer care training and this had included skills coaching around questioning and active listening.
• The practice had undertaken a follow-up patient survey and provided the option to respond to either of visual or text based responses which meant that patients who had difficulty reading English text could participate in the survey.
• The practice participated in the monthly NHS Friends and Family Test (FFT) and were able to demonstrate consistently high percentages of patients saying they would recommend the practice to friends or family members.

However, there were areas of practice where the provider should make improvements. The provider should:

• Continue to monitor patient satisfaction levels reflected in the national GP patient survey with a view to bringing about further improvements.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice