Castle Street Dental Practice, Canterbury.Castle Street Dental Practice in Canterbury is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 22nd October 2015 Contact Details:
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1st July 2015 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 1 July 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was not providing well-led care in accordance with the relevant regulations.
Background
Castle Street Dental Practice is a general dental practice and is equipped to deal with all dental requirements, such as treating tooth decay and gum disease and restorative dentistry. The practice provides private services for approximately 700 patients in Canterbury and the surrounding areas.
The practice staff included one practice manager, three dentists, a periodontal specialist, a restorative dentist, two hygienist, three dental nurses, a trainee dental nurse and two receptionists. Dental services are provided Monday to Thursday between the hours of 8.30am and 8pm, Fridays 8.30am to 5.30pm and Saturday 9am to 2pm.
The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
Prior to our inspection we provided some CQC comment cards for patients to complete about their experience of the practice. A total of 35 comments cards were received and we found that patients had made positive comments about the practice and were very satisfied with the care and treatment they received from the staff. Patients said dentists took time to explain their dental needs to them and treated them with compassion and professionalism.
Our key findings were:
The practice was providing effective, caring and responsive care in accordance with the relevant regulations.
We identified regulations that were not being met and the provider must:
You can see full details of the regulations not being met at the end of this report.
There were areas where the provider could make improvements and should:
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