People we spoke with during our inspection of 13 December 2012 told us that they were always asked for their consent before any treatment took place at Castle Rising Dental Surgery. We saw that people were made aware of the potential cost of any examination or treatment before it took place.

We saw that people were provided with enough information to make a decision about their treatment options. People were provided with treatment plans and information about their treatment options.

There were effective systems in place to reduce the risk and spread of infection at the surgery.

Staff were suitably trained and there were enough of them to be able to offer appropriate care and support to people using services at Castle Rising Dental Surgery.

There were systems in place for people to make a complaint about services offered by the surgery, and for them to be assured that their views and opinions would be taken seriously and investigated appropriately.