Caskgate Street Surgery in Gainsborough is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 22nd December 2016
Caskgate Street Surgery is managed by Caskgate Street Surgery.
Contact Details:
Address:
Caskgate Street Surgery 3 Caskgate Street Gainsborough DN21 2DJ United Kingdom
Telephone:
01427619033
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-12-22
Last Published
2016-12-22
Local Authority:
Lincolnshire
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Caskgate Street Surgery on 3 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patient survey figures showed patients rated the practice higher than others for most aspects of care.
Comments about the practice and staff were positive. However two said they found it difficult to make an appointment with a named GP as they had to wait two to three weeks.Although they were able to be seen by an advanced nurse practitioner.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
The practice had its challenges in a grade 2 listed building however it had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
Safety alerts and alerts from Medicines and Healthcare products Regulatory Agency (MHRA) were reviewed and cascaded to the appropriate persons.
There was a clear leadership structure and staff felt supported by management. The practice had a number of policies and procedures to govern activity and held regular meetings.
The practice had identified 68 patients as carers (0.6% of the practice list). The practice said that they felt this could be improved.
The practice proactively sought feedback from staff and patients, which it acted on. The patient participation group was active.
The areas where the provider should make improvement are:
Review process and methods for identification of carers and the system for recording this. To enable support and advice to be offered to those that require it.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Caskgate Street Surgery on 3 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patient survey figures showed patients rated the practice higher than others for most aspects of care.
Comments about the practice and staff were positive. However two said they found it difficult to make an appointment with a named GP as they had to wait two to three weeks.Although they were able to be seen by an advanced nurse practitioner.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
The practice had its challenges in a grade 2 listed building however it had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
Safety alerts and alerts from Medicines and Healthcare products Regulatory Agency (MHRA) were reviewed and cascaded to the appropriate persons.
There was a clear leadership structure and staff felt supported by management. The practice had a number of policies and procedures to govern activity and held regular meetings.
The practice had identified 68 patients as carers (0.6% of the practice list). The practice said that they felt this could be improved.
The practice proactively sought feedback from staff and patients, which it acted on. The patient participation group was active.
The areas where the provider should make improvement are:
Review process and methods for identification of carers and the system for recording this. To enable support and advice to be offered to those that require it.
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