Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Carrfield Medical Centre on 16 August 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was a system in place for reporting and recording significant events.
• Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
• Information about services and how to complain was available.
• Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available.

• The practice had good facilities and was well equipped to treat patients and meet their needs.
• Staff felt supported by management.
• The provider was aware of and implemented the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements

The areas where the provider should make improvement are:

• Review the systems for checking emergency medications in the treatment room and the GP emergency bag.
• Check emergency equipment on a weekly basis as per the Resuscitation Council guidelines (2015).​
• Address actions from Infection Prevention and Control audits and add completion dates.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice