Carnewater Practice, Dennison Road, Bodmin.

Carnewater Practice in Dennison Road, Bodmin is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 7th June 2017

Carnewater Practice is managed by The Carnewater Practice.

Contact Details:

Address: Carnewater Practice The Health Centre Dennison Road Bodmin PL31 2LB United Kingdom Telephone: 01208269988 Website: http://www.carnewaterpractice.co.uk

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Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-06-07
Last Published		2017-06-07

Local Authority:

Cornwall

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

10th May 2017 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Carnewater Practice on 10 May 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
• The practice had clearly defined and embedded systems to minimise risks to patient safety. Staff were trained in safeguarding, including modern slavery.
• Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.

• 100% of patients diagnosed with dementia had their care reviewed in a face to face meeting in the last 12 months, which is better than the national average of 84%.

• Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs. We found suitable arrangements were in place which ensured the cleanliness of the practice was maintained to a high standard.

• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

• The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
• The practice had organised and taken part in a sponsored walk for a local charity.
• The patient group had also won two awards; one for ‘health promotion’, which included holding a health fare in Bodmin, raising funds for a defibrillator in a remote village and organising diabetes and healthy eating awareness events. The second award was for ‘changes made as a consequence of the participation group’, which included parking near the practice and the purchase of new equipment.

We saw one area of outstanding practice:

The Carnewater Patient Participation Group (CPPG) were proactive in carrying out extensive research into Doctors Surgery Access and Community Transport Survey to GP services in rural areas. Their findings, the Lewannick Project, have been published. This project allowed the CPPG to inform patients living in the more rural areas of the transport available to them to attend GP appointments.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

1st January 1970 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Carnewater Practice on 10 May 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
• The practice had clearly defined and embedded systems to minimise risks to patient safety. Staff were trained in safeguarding, including modern slavery.
• Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.

• 100% of patients diagnosed with dementia had their care reviewed in a face to face meeting in the last 12 months, which is better than the national average of 84%.

• Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs. We found suitable arrangements were in place which ensured the cleanliness of the practice was maintained to a high standard.

• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

• The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
• The practice had organised and taken part in a sponsored walk for a local charity.
• The patient group had also won two awards; one for ‘health promotion’, which included holding a health fare in Bodmin, raising funds for a defibrillator in a remote village and organising diabetes and healthy eating awareness events. The second award was for ‘changes made as a consequence of the participation group’, which included parking near the practice and the purchase of new equipment.

We saw one area of outstanding practice:

The Carnewater Patient Participation Group (CPPG) were proactive in carrying out extensive research into Doctors Surgery Access and Community Transport Survey to GP services in rural areas. Their findings, the Lewannick Project, have been published. This project allowed the CPPG to inform patients living in the more rural areas of the transport available to them to attend GP appointments.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice