This announced inspection took place on 1 June 2017. Carers Trust – Turbine Way is a service that provides care to people in their own homes. At the time of our inspection, the service was supporting 24 people which included some children.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe with the staff. The staff knew how to keep them safe and protect them from the risk of abuse or avoidable harm. The registered manager had dealt with any concerns raised and had reported these to the relevant authorities.

There were enough staff working for the service to keep people safe and to meet people’s individual needs and preferences.

The staff were well trained and received good supervision to enable them to provide people with good quality care. Where required, they helped people to eat and drink enough and supported people to maintain good health.

Staff sought people’s consent before providing them with care and empowered people to make their own decisions. They did this by offering them choice as far as possible. Staff understood their responsibilities to act in people’s best interests if the person could not consent to any aspect of their own care.

The staff were kind, caring and compassionate and treated people with dignity and respect. They were responsive to people’s individual needs and helped them to maintain their independence.

The leadership within the service was good. The staff were supported and guided by an approachable management team. This team had promoted an open culture within the service so people and staff felt comfortable to raise any concerns or issues they had which were quickly dealt with and resolved.

The provider had effective systems in place to assess, monitor and improve the quality of care people received. People were listened to and the provider learnt from people’s feedback to make improvements to the care they received.