The inspection took place between 09 March 2017 and 17 March 2017. Carerose Cares Limited is an agency based in Essex which provides domiciliary care services. At the time of our inspection there were eight people using the service.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were systems in place, which provided guidance for staff on how to safeguard the people who used the service from the potential risk of abuse. Staff understood the various types of abuse and knew who to report any concerns to.

People were safe because staff supported them to understand how to keep safe and staff knew how to manage risk effectively. There were sufficient numbers of care staff on shift with the correct skills and knowledge to keep people safe.

Staff respected people’s choices and took their preferences into account when providing support.

Training records for staff showed that essential training, covering a variety of topics, had been undertaken including induction training.

Staff members received regular supervisions; the manager told us annual appraisals would be conducted of care workers performance once they had worked at the service for one year. This showed that appropriate systems were in place to support staff to do their job.

Staff were valued and received the necessary support and guidance to provide a person centred and flexible service.

People told us they knew who and how to contact the service if they had a concern or complaint

Systems in place to monitor the quality of the service were currently effective. The registered manager had plans in place to increase systems to monitor quality.