This inspection took place on 31 January 2017 and was announced. At the time of our inspection 47 people received care and support services in their own home. The provider employed 19 members of care staff to provider personal care to people.

The provider is also the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider was registered in February 2016 and has not been previously inspected.

People told us they felt safe with the staff and while they provided their care and support. Staff had received training and they understood their responsibility to report abuse. Risks assessments were undertaken in people’s own homes to maintain the safety of people and staff who visited them in their own homes.

Sufficient staff were available to meet the current needs of people. The registered manager was aware additional staff were needed in order to provide a service to more people. Recruitment procedures were in place to check potential employee’s suitability. Newly appointed staff shadowed more experience staff initially as part of their induction training.

Staff received support from the registered manager and other staff as well as training to ensure they had the knowledge and skills to meet people’s needs. People’s healthcare needs were met as required for example through the administration of people’s medicines or by contacting healthcare professionals as needed.

The registered manager was aware of the need to improve on people’s experience regarding later calls and had set up systems to enable them to better monitor call times and staff whereabouts. In the event of potential missed calls these were undertaken by a member of the management team if needed.

People’s consent to care and support was gained by staff who also knew of the importance to help maintain people’s independence.

Management systems were in place and people’s opinions about the service provided were in place. These enabled the registered manager to look at where improvements were needed to the service.