About the service:

Care4Less Limited is a domiciliary care agency. It provides personal care to people living in their own homes in the community. At the time of the inspection they were supporting two people. CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

What life is like for people using this service:

People told us that they felt safe using the service and staff were confident that any concerns would be dealt with appropriately. Staff followed infection control guidance and had access to personal protective equipment. People received their medicine as prescribed. Effective risk assessments and management plans ensured people were supported to manage risks in their daily lives.

Care staff had the skills, knowledge and support required to meet people’s needs. People consent was sought before staff provided care and staff understood the principles of the Mental Capacity Act.

People received support from care staff that were of a caring nature. People who used the service told us that staff were kind and caring and treated them with dignity and respect. People had regular care staff who knew how they liked to be supported.

The provider had a system in place for responding to complaints. People's concerns had been considered and responded to in a timely way following the service's procedure.

People and their relative were satisfied with the service they received. Regular monitoring and auditing of care records and practice helped to maintain the quality and values of the service people received. Improvements were needed to systems for monitoring of care calls and to some procedures and records. As the service was small this had not had any impact on people. The registered manager was receptive to this feedback and keen to continuously improve.

More information is in Detailed Findings below.

Why we inspected: This was the first inspection following the service registering in June 2018.

Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk