Care Solutions Recruitment Limited is a domiciliary care agency providing support to people in their own homes. In addition, Care Solutions Recruitment Limited provides care staff to other services and delivers health and safety training courses. However, this part of the service is not regulated by the CQC.

This was the first inspection of Care Solutions Recruitment Limited since they registered with the CQC on 15 May 2017. At the time of our inspection the service was supporting one person. They began providing personal care support to this person in March 2018. The service only provides care when the person’s directly employed care worker is unable to attend appointments.

A registered manager was in post. They began working at the service in February 2018. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

A flexible, individually tailored service was provided which met the person’s needs. Staff were knowledgeable about how the person’s illness impacted up on their independence and the level of support they required. Staff were able to describe in detail the support the person required at each appointment and there were detailed care records which reflected this knowledge. Staff were aware of the risks to the person’s safety and supported the person to manage and mitigate those risks. Staff had built a friendly and caring relationship with the person. There was regular communication between the person and the management team and the person was involved in all decisions about their care. Staff respected the person’s dignity and privacy.

There were sufficient staff to meet the person’s needs and safe recruitment practices were followed to ensure suitable staff were employed. Staff completed regular training to ensure their knowledge and skills were in line with best practice guidance. Staff also completed relevant qualifications in health and social care to increase their knowledge and skills. Staff were aware of and adhered to relevant legislation, policies and procedures including the Mental Capacity Act 2005, safeguarding adult’s procedures and infection control processes.

There was clear leadership and management at the service. The registered manager and the director worked closely together to ensure they were both involved in and clear about the development of the service.

At this inspection we did not rate the service. This was because there was insufficient evidence to make a judgement and award a rating.