Care Management Group - Craignish Avenue is a supported living service. Supported living services are where people live in their own home and receive care and/or support in order to promote their independence. The service provides support to six people with a learning disability, mental health need or other associated health needs. Some people using the service were living with dementia. There were six people using the service at the time of our inspection.

When we last visited the home on 1 September 2015 the service was meeting the regulations we looked at and was rated Good overall and in all five key questions.

At this inspection we found the service continued to be Good.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from abuse and neglect as staff understood how to safeguard people. In addition, the provider had processes in place to learn and improve when things went wrong.

Risks relating to people’s care reduced as the provider identified, assessed and managed risks well. People’s medicines were managed safely by staff.

There were enough staff deployed to care for people safely and staff were recruited via procedures to check they were suitable to work with people. People received care in line with the Mental Capacity Act 2005.

People were involved in their care and their needs and choices were assessed and responded to well. People were supported to maintain their health and people received food and drink of their choice.

People were supported by staff who were well supported with induction, training, supervision and annual appraisal.

Staff knew the people they supported and understood their needs and preferences. People were encouraged to maintain their independence. Staff maintained people’s dignity and treated them with respect.

People’s care plans were ‘person-centred’, focused on people as individuals. Care plans contained details of people’s backgrounds, preferences, support networks and aspiration, as well as guidance for staff on how to support people.

People were provided with a range of activities they were interested in and were also supported to maintain relationships with people who were important to them.

The provider had a suitable complaints procedure to investigate and respond to any complaints, although no complaints had been received since our last inspection.

The service was well-led with a registered manager in post who had a good understanding of their role and responsibilities and leadership was visible and capable at all levels.

The provider had a range of audits to monitor, assess and improve the service, which included gathering feedback from people, their relatives and staff. The provider celebrated success with staff and people through a variety of award ceremonies.

This inspection took place on 1 September 2015 and was announced. Care Management Group - Craignish Avenue is a supported living service. Supported living services are where people live in their own home and receive care and/or support in order to promote their independence. The service provides support to six people who have mild to moderate learning disabilities, mental health needs, and other associated health needs. This was the first inspection of the service since it registered in December 2013.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People were protected from harm or abuse. Staff provided guidance to people in easy read format to help them understand how to keep safe. Staff supported people and helped raise their awareness about abuse and keeping themselves safe in the home and in the local community.

People told us they would talk to staff if they had any worries or concerns and felt that staff listened to them and were very helpful. Staff understood the principles of safeguarding and were knowledgeable and followed procedures that helped safeguard people.

The service had developed systems that helped identify and appropriately manage risks people may experience, whilst promoting their independence. The provider placed a strong emphasis on person centred care, and checked this was effective when they undertook visits to the service. People were supported to plan their support and they received a service that was based on their personal needs and wishes. The service was flexible and responded positively and promptly to changes in people’s needs.

Staffing levels were deployed to appropriately meet people’ needs and protect them from harm. Recruitment processes were thorough and ensured that staff were suitably equipped and of good character to support people using the service.

Staff were knowledgeable about the people they supported. They had appropriate skills, training and were focussed on providing individualised care and support in a friendly and supportive way. Staff had access to good support and career advancement. The provider had a training and development programme to equip staff with the skills and knowledge they needed to support people effectively.

People were helped to develop independent living skills, staff supported people with developing travel skills and to access the community, and with preparing food and drink. Staff supported people with promoting their healthcare needs.

Staff were kind and compassionate and developed caring relationships with people. People were involved in planning their own care and consulted about their needs, the care arrangements reflected their own views and opinions.

There was strong and effective management at the service. The registered manager had a clear plan for the development of the service and was supported by the provider. There were systems in place to quality assure the service. The registered manager monitored the care which was being delivered and took appropriate steps to ensure people received high-quality care.