We spoke with people who use the service and looked at feedback questionnaires that had been completed in November and December 2012. People were satisfied with the care and treatment received and were complimentary about the staff. One person had written, "everyone has been very kind and made a difficult experience less stressful". People would recommend the clinic to others.

People were given sufficent information regarding their care and treatment and were involved in making decisions about their care. Writtten information was available and people were assessed by a doctor who spent an hour at their first consultation discussing their options. One person had written "it felt like we had a discussion and were not being lectured about infertility".

Care and treatment was planned in a way that ensured a person's safety and welfare. People were treated by staff with the appropriate skills and training and people had access to a counselling service, if required. Staff also assessed a person's ability to care for any future child. There were arrangements and equipment in place to deal with foreseeable emergencies and the provider had arranged for practice scenarios to put staff training into practice.

There were effective systems in place to reduce the risk and spread of infection and infection control audits were undertaken by an external organisation. There was a Quality Team to monitor the quality of the service provided, including the analysis of patient feedback.

People who use the service told us that the clinic was ‘brilliant’. It had a calm and relaxed atmosphere and staff were friendly. They were happy with the care they received and said that staff explained everything to them.

They found the clinic to be clean and liked the environment.