This inspection took place on the 21 September 2016 and was announced.

Care In your Home Ltd is a domiciliary care agency. Care and support is provided to people in their own home to promote their independence and well-being. At the time of our inspection, the service was supporting approximately 66 people.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

People told us that they felt safe with staff and would be confident to raise any concerns they had. The provider’s recruitment procedures were robust and medicines were managed safely. There were sufficient staff to provide safe, effective care at the times agreed by the people who were using the service.

There were procedures in place to manage risks to people and staff. Staff were aware of how to deal with emergency situations and knew how to keep people safe by reporting concerns promptly through processes that they understood well.

Staff received a thorough induction and spent time working with experienced members of staff before working alone with people. The induction process and staff training covered the standards outlined within the care certificate that promoted staff development to care for and support people’s individual needs. Staff were supported to gain health and social care qualifications.

People and their families were complementary of the services provided. The comments we received demonstrated that people felt valued and listened to. People were treated with kindness and respect. Their independence was promoted within their homes and the community.

People received care and support from familiar and regular staff and would recommend the service to other people.

People’s needs were reviewed regularly and their care and support plans promoted person-centred care. Up to date information was communicated to staff to ensure they could provide the appropriate care and support for each individual. Staff knew how to contact healthcare professionals in a timely manner if there were concerns about a person’s wellbeing.

The provider had a system to regularly assess and monitor the quality of service that people received and identified areas for improvement. Further improvements were being introduced to gain feedback from people who use the service and stakeholders.