About the service: Care Givers Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults. Currently there were three people using the service.

People’s experience of using this service:

• This service has remained small and has not developed as yet. Some aspects of personal care were not provided to people as this was currently not required.

• People overall were satisfied with the service provided and said that the service was reliable and at a time of their choosing. People did have their needs assessed, risk assessments were in place with suitable care plans clearly documenting peoples care requirements. Care was reviewed and people were asked for their feedback.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• Staff were appropriately recruited and given a suitable induction. Staff were trained to do the role they currently did. Staff felt they well supported by the registered manager and office staff.

• The registered manager had some systems in place to manage and monitor the service on offer, but these were limited to the current size of the service and would need further development should the service grow.

Rating at last inspection: This is the first ratings inspection since the service registered on 26 February 2018.

Why we inspected: We inspected this service because it was the annual anniversary since registration and required a rating to be published.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk