We inspected this service on 18 and 26 September 2017. This service provides care in people’s homes to older adults. At the time of the inspection 15 people were being supported by the service. This was the first inspection since registering with us in October 2016.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe and supported by staff who knew how to recognise and report potential abuse. There were procedures in place for staff to follow when needed. There were enough staff available to meet people’s needs and they had received relevant training and an induction which helped them to offer support to people. Risks to people were managed in a safe way and staff had the relevant information available to offer support to people. When needed, people were supported to receive their medicines safely. When supported with meals people were offered a choice.

People were treated in a kind and caring way and were encouraged to be independent. Privacy and dignity was also upheld. People knew how to complain and when complaints had been made the provider had responded to these in line with their policy. People had the opportunity to participate in leisure activities that they enjoyed. We found care was reviewed and people and their families were involved with this. When people needed access health professionals they were supported to do so.

Quality monitoring was completed by the provider to drive improvements within the home. Feedback was sought from people who used the service and this was used to make changes. Staff and people felt the service was managed and were given the opportunity to raise concerns. The provider understood their responsibilities around registration with us.