We spoke with three people who used the service and were attending appointments. They told us that they were happy with the service that they were provided with. One person said, “I have been coming here for years, they are very good.” Another person said, “They (staff) are all lovely, it (the service) is excellent.” Another said, “This is a pretty good practice.”

People told us they felt respected by staff and were involved in the decisions about their dental care and treatment. This was confirmed in our observations.

With their permission, we observed two people’s check-up appointments. We also observed the interaction between staff and people who used the service when they arrived for their appointments and left the service. We saw that the staff interacted with people in a friendly, respectful and professional manner.

People told us that the waiting and treatment areas were always clean and tidy. This was confirmed in what we saw during our inspection. One person said, “I am a healthcare professional myself and can see that it is always clean.” Another person said, “Yes, it is always clean.” We found that the service had systems in place to ensure that people were protected from the risks of cross infection.

We found that staff were provided with appropriate continuous professional development to meet the needs of the people who used the service.

The provider had systems in place to assess and monitor the service that people were provided with.