We rated this service as Good overall.

We found good practice in relation to diagnostic imaging:

• The service managed staffing effectively and services always had enough staff with the appropriate skills, experience and training to keep patients safe and to meet their care needs.

• There were effective systems in place to keep people protected from avoidable harm.

• Staff understood their obligations regarding patient consent and the Mental Capacity Act.

• There was a programme in place for mandatory training, which all staff completed along with competencies check specific for diagnostics services.

• Equipment was well maintained and serviced appropriately.

• Environment was visibly clean and clutter free.

• Staff demonstrated good understanding of safeguarding and were able to evidence this during our inspection.

• Medicines were stored securely and were managed in line with best practice.

• Staff knew how to report incident and learning from incidents was implemented.

• The service used evidence-based processes and best practice, this followed recognised protocols. They used technology to improve the service they provided.

• Staff were skilled and competent in their fields and kept up to date with their professional practice.

• Scans were timely, effective and passed back to refers to be reported on.

• Records were kept up to date, legible and easy to read.

• The service worked well with external and internal colleagues, and staff worked well as a team.

• Flexible appointments were available during day, evenings and weekends.

• Risks were identified, assessed and mitigated. Performances was closely monitored, and data was used to improve the service for both patients and staff.

• The service was managed by supportive staff and competent managers.

• Staff understood vision and values of the organisation.

• Staff morale and culture was positive, and staff demonstrated a professional and passionate attitude towards work and patients.

During this visit we reviewed five outcomes which we have found to be compliant.

We observed that patients' privacy and dignity was respected. We spoke with one patient who told us that they were happy with the support and care they had received from the staff. This person felt that the staff had been very kind to them. They told us, "I have been here before and l am treated well. It was a different experience this time because I had to go in head first. The staff helped me to relax".

We found that people's needs and risks had been assessed and treatment planned and delivered in line with their needs.

People were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. For example staff attended regular training to ensure they knew how to manage and any allegations of abuse to people in their care.

We observed that the provider ensured staff were well trained and received regular updates which would support them to fulfil their roles. This ensured that they had the skills and knowledge to deliver care and treatment safely to people in their care.

The provider had systems in place to monitor the quality of the service they provided. The outcome of audits completed was used to produce service improvement plans.

We found that the provider had robust systems in place to monitor the quality of services they delivered to people who used the Centre.