About the service:

Camoys Court provides personal care to people who live in the community in an extra care housing complex. The extra care housing complex comprises of 32 flats. The service provides support to older people, including people with dementia, mental health problems and people with a learning disability.

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. The values of choice, promotion, independence and inclusion, which the guidance promotes were being provided for people who used the service at Camoys Court. This meant the people they supported with learning disabilities and autism were able to live as ordinary a life as any citizen.

On the day of our inspection 28 people were using the service.

People’s experience of using this service:

People were safe, processes and practices protected people from abuse. There were enough staff to ensure people’s needs were met. There were safe recruitment practices and the registered manager was recruiting staff at the time of our inspection. We observed staff had time to interact with people in a positive way. People’s medicines were managed safely. Risks associated with people’s care had been identified and were managed in a way that did not restrict their freedom. People were protected by the prevention and control of infection.

People were supported by staff to make their own decisions and choices. Staff were knowledgeable and understood the principles of The Mental Capacity Act. People were supported to receive a nutritious and balanced diet and their dietary needs and choices were met.

Staff received effective training to fulfil their roles and responsibilities and were supported.

People spoke positively about the care and support they received. People told us staff were kind and caring, maintained their dignity and respected them.

Care plans were developed with the people who used the service. People received personalised care that was responsive to their needs.

There was a complaints procedure available which enabled people to raise any concerns or complaints about the care or support they received. People told us they had no concerns but would not hesitate to talk with staff if required.

People’s feedback was used to make changes to the service.

The home had a registered manager who conducted a range of audits in areas such as medicine management, health and safety, care plans and daily records documentation. Actions raised as part of the audits were addressed.

More information in Detailed Findings below:

Rating at last inspection:

This was the first inspection since the new provider registered with CQC in February 2018.

Why we inspected:

This was a planned inspection based on the registration date. The service has met the characteristics of Good in all key questions.