This was an unannounced inspection that took place on 10 February 2017.

The home provides care and accommodation for up to eight people with learning disabilities. It is located in the Twickenham area and the registered provider is Lifeways Community Care Limited.

At the time of our inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

This was a follow up inspection to one we carried out on 6 October 2016 where there was a breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in relation to the recording of medicine administered. At this inspection the home met the regulations. We found improvements had been made around the management of medicines and we have revised our rating to good for the safe question.

People were safe living at the home and using facilities within the local community and said they liked living at Cambridge Park, the activities they did and the way that staff supported them and provided care. People chose their own activities and when they took place. When we visited there was a friendly, warm, and welcoming atmosphere with people using the service coming from and going to activities. Frequent positive interaction took place between people using the service and staff. There was a variety of home and community based activities available with one person celebrating their birthday.

The records we looked at were easily accessible, up to date and covered all aspects of the care and support people received. This included people's choices, activities and safety. People’s care plans were complete and the information contained was regularly reviewed. This enabled staff to perform their duties efficiently and professionally. People were encouraged to discuss their health needs with staff and had access to GP’s and other community based health professionals, as required.

People knew the staff that supported them well and the staff were very familiar with people, their likes, dislikes and preferences. They were well supported and enjoyed the way staff delivered their care. The care and support staff provided was professional, friendly and focussed on people as individuals and staff had appropriate skills to do so. The staff were well trained and accessible to people using the service. Staff said they liked working at the home and had received good training and support from the manager.

People said the management team was approachable, responsive and listened to them. The quality of the service provided was consistently monitored and assessed.

This was an unannounced inspection and took place on 6 October 2016.

The home provides care and accommodation for up to eight people with learning disabilities. It is located in the Twickenham area and the registered provider is Lifeways Community Care Limited.

At the time of our inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

This is the first inspection since the provider was registered.

People said they enjoyed living at Cambridge Park and the way that staff supported them and provided care. People chose their own activities and when they took place. They felt safe living at the home and using facilities within the local community. When we visited there was a friendly, warm, and welcoming and atmosphere with people using the service coming from and going to activities. Frequent positive interaction took place between people using the service and staff. There was a variety of home and community based activities.

The records were easily accessible, up to date and covered all aspects of the care and support people received. This included their choices, activities and safety. People’s care plans were complete and the information contained was regularly reviewed. This enabled staff to perform their duties efficiently and professionally. People were encouraged to discuss their health needs with staff and had access to GP’s and other community based health professionals, as required. A physiotherapist visiting during the inspection. Staff supported people to choose healthy meal options and maintain balanced diets whilst meeting their likes, dislikes and preferences. This enabled them to be protected from nutrition and hydration associated risks. People told us that they liked the choice and quality of meals they ate.

People knew the staff that supported them well and the staff were very familiar with people, their likes, dislikes and preferences. They were well supported and enjoyed the way staff delivered their care. The care and support staff provided was professional, friendly and focussed on people as individuals and staff had appropriate skills to do so. The staff were well trained and accessible to people using the service. Staff said they liked working at the home and had received good training and support from the manager.

People said the management team was approachable, responsive and listened to them. The quality of the service provided was consistently monitored and assessed.

We found a breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in relation to the recording of medicine administered. You can see what action we told the provider to take at the back of the full version of the report.