When we visited Cambray Dental Practice we spoke to four patients, two dentists, two dental nurses and the practice manager. We found that patients were informed about their treatment options and that treatment plans had been provided to include the costs. Patients told us about the surgery, "I am happy with the dentist and impressed with the technology", and "the dentist always checks my health each time"

We looked at detailed treatment plans where patients' medical history had been regularly recorded. This meant that patients were protected from unsafe practice when their complete medical history was known. We observed that patients were spoken to with respect and consideration in the surgery. The practice was clean throughout and instruments were cleaned and sterilised effectively. Complaints were taken seriously and acted upon. Quality assurance audits had been completed and action taken when required. Patients' surveys results had been mainly positive.