After the inspection we telephoned people who used the service. They told us they were satisfied with the care and treatment provided.

Their comments included: "I have been coming here for over 48 years!”, "I really like the dentist", “I love my dentist he is fabulous” and “they know what they are doing here”.

We found the provider had appropriate systems in place to ensure consent was gained before they proceeded with the examination or treatment.

We found the provider had taken steps which ensured the care and welfare of people who used the service. There were arrangements in place to deal with medical emergencies.

We found the provider operated in clean and tidy facilities and had suitable infection prevention and control protocols in place.

We saw evidence there was an appropriate system in place for listening to and acting on people’s comments and concerns.

People who used the service told us that they were provided with good information about the treatments and the cost of the different treatments. They said that they found the web site very helpful and informative as well as the written information provided. They said that staff were always polite and helpful.

People said the Dentist was very good at discussing all their treatment options and they felt they had realistic expectations of the procedures they were having.

People told us that the practice was comfortable and accommodating and that appointments were flexible to meet their needs. People told us on the rare occasions when they needed an urgent appointment they were seen on the same day. People told us the Dentist asked them questions about their medical health at each visit.

People told us the surgery was always clean and tidy on their visits.