People who used the service told us that they were provided with good information about the treatments and the cost of the different treatments and that they found the web site very helpful and informative as well as the written information provided. They said that staff were always polite and helpful.

People said they were very happy with their treatment. They told us the Dentist spoke to them directly. They said the Dentist listened to what they had to say about their treatment. They told us the Dentist made sure they understood their treatment and choice by giving information in a way they could understand.

People said that staff were good at discussing all their treatment options and they felt they had realistic expectations of the procedures they were having.

People told us that the practice was comfortable and accommodating and that appointments were flexible to meet their needs. People told us on the rare occasions when they needed an urgent appointment they were seen on the same day.

People told us they were required to complete a medical questionnaire prior to commencement of treatment. They told us the Dentist asked questions about their medical health at each visit.

People told us they were very confident in the abilities of the staff at the surgery.

People told us the surgery was always clean and tidy on their visits. People told us they were provided with protective material such as aprons, glasses before treatment commenced. They said the dentist and nurse always wore gloves and masks and sometimes protective eye wear when undertaking their dental health care.

During our inspection we spoke with three patients and looked at nine patient records. We saw evidence that information such as risks, alternatives and benefits were discussed with patients. Patients who used the service said they felt they were given all the information to make an informed decision and were happy with the standard of care they received.

We spoke with the practice manager and three staff that worked at the practice. They told us that Disclosure and Barring Service checks (DBS formerly CRB), interviews, Identification checks and reference checks had been carried out on staff prior to employment. Evidence of recent training was seen in staff files.

We looked at the complaints process and found information was readily available to patients on how to make a complaint. We found one complaint had been addressed according to procedure and all parties were happy with the outcome.