During the visit, we spoke with the principal dentist, one of the associate dentists, two dental nurses and three patients who used the service.

Patients told us the practice always looked clean and tidy, staff used protective equipment such as gloves and masks and patients wore eye protectors and an apron during treatments. One person told us ‘I have no worries about their cleanliness and hygiene” and another said “It all looks very hygienic.”

The patients we spoke with told us the practice staff were friendly, polite and respectful. They all told us they had never had to make a complaint and had no concerns about the services they received.

We spoke with two dentists and two dental nurses who told us they felt confident the service provided was good. Staff told us it was a good team to work with; they received training appropriate to their role and felt well-supported by their managers.

Comments from the staff included:-

“It’s a great team to work with”

“Everybody gets on”

“People seem to enjoy coming”

“Everyone that comes here goes out happy”

“It’s fantastic”