We spoke with four people during our inspection visit and asked them for their views about the care and treatment they received. People told us they were happy with the service and felt they were well informed about the health of their teeth and gums.

People were consulted about the treatment options and made informed decisions. One person said: “My whole family comes here, it’s close to home, and he’s (the dentist) is very good. We’ve got no reason to complain about the service.” Records viewed confirmed treatment plan was agreed and consent obtained.

People told us they were happy with the hygiene and cleanliness of the waiting area and the treatment rooms. One person said: “It’s very clean here and I do like the new bigger waiting area.” Discussion and observation of staff showed there were effective systems in place to reduce the risk and spread of infection. Review of the infection prevention and decontamination policies were up to date and comprehensive with responsibilities clearly defined.

There were effective recruitment processes in place, which ensured suitably qualified staff were employed. Discussion with staff and review of records showed staff accessed training to maintain their continuous professional development.

The provider had an effective quality assurance system in place to monitor and manage the quality of service provided. People’s views were sought through patient satisfaction surveys and complaints listened to and acted on.