All people with whom we spoke were complimentary about the treatment provided. Many had been visiting the practice for a number of years. We spoke with five people who used the service to find out their opinions of the treatment provided. Because the practice was busy we contacted four of the people by phone.

People told us they were happy with the service provided. One person told us, “The personal attention I’ve been given by Mr Butterworth is first class” and “He’s a very nice chap and he does a very good job. I’m very happy to stay with him.” Other comments included, “It’s modern and it’s friendly. They always make you feel welcome,” “I like it there. I see Jeremy (dentist) who I think is excellent. I have a lot of faith in him,” “It’s well run,” “I would recommend it,” “I’m very happy there. I used to be petrified of going to the dentists…I literally toured around Northumberland until I found a dentist I could trust and Mr Butterworth is that dentist” and “It’s very good. I’ve just had a patch put on. It’s good if not better than other dentists I’ve been to.”