About the service: Paradise Hope is a domiciliary care agency. At the time of the inspection they were providing personal care to eight people living in their own houses and flats. It provides a service to older adults and younger disabled adults.

People’s experience of using this service:

People felt they were supported in a safe way by staff. Staff knew how to keep people safe whilst caring for them. Risks associated with people’s care were assessed and managed correctly. People were protected by robust recruitment practices.

People were supported with their meals and hydration. Staff sought support from healthcare professionals when required on behalf of people. People were supported by staff who were appropriately inducted and trained.

People felt they were cared for by respectful staff. We heard staff speaking in a caring manner about the people they supported.

People had individualised care plans that gave staff the information to care for people in a personalised way. People and staff had the opportunity to make suggestions to improve the service.

People felt the service was managed well, and that staff and the registered manger were approachable. Staff felt supported in their role. We recommended that the provider improves their quality monitoring systems.

Rating at last inspection: This was the services first inspection since becoming registered with the CQC in 2018.

Why we inspected: This was a scheduled inspection.

Follow up: We will continue to review information we receive about the service until the next scheduled inspection. If we receive any information of concern, we may inspect sooner than scheduled.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk