Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Bushloe Surgery (Two Steeples Medical Centre) on 22 April 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available but information on the website should be more accessible.
• Patients said they didn’t always find it easy to make an appointment with a named GP but continuity of care was good, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should :

• Ensure recruitment arrangements include all necessary employment checks for all staff.
• Ensure the emergency medicines are stored securely at all times.
• Ensure outstanding actions identified in legionella risk assessment are completed.
• Ensure cleaning schedules are in place.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice