We spoke with several people using the service about their experiences whilst visiting the dental practice. We were consistently told that people found staff to be polite, helpful, friendly and responsive to their individual needs.

People told us that they could discuss any concerns or any questions they had and felt that the dentist gave them a good level of information to help them make decisions about their treatment options. Patients told us that they felt safe when visiting the dental practice and that their dignity was maintained and their privacy protected.

We spoke with a number of people at the surgery who had just had treatment. They told us that staff were good at making them feel at ease, people spoke very highly of the staff team and expressed satisfaction with their treatment and care. One person told us, “I am pretty positive about the surgery, the dentists are very good, I always request a morning appointment and get it, and I am very satisfied with everything except the cost.”

The patients we spoke with only had very positive comments to make about the practice and the qualities of the staff team. However we were told that if a person did feel it necessary to make a complaint or raise a concern, this would be taken seriously and addressed. One person said, “The staff are helpful and know what they are doing, I always feel safe.”

We did not speak specifically to patients about cleanliness and infection control however people using the practice did tell us that the premises were always clean. We did speak with the registered manager and a nurse who explained the practice procedure for the prevention and control of infection.