People we spoke with told us they felt fully informed about and were also able to ask questions about the treatment they received. One person said, “The surgery is very, very good, they explain everything to me.”

Members of staff we spoke with told us they had received training about medical emergencies and also received regular updates. We saw staff training records confirming this.

People we spoke with all told us they thought that the premises and treatment rooms were clean. One person said, “It’s a very clean place, I really like that about it.”

We noted that the practice had a separate decontamination room for cleaning and sterilising instruments.

We reviewed documents and action plans that showed us that the practice carried out regular checks to see if infection control procedures were implemented properly. They showed equipment used to decontaminate instruments were appropriately tested and checked to ensure they worked effectively

We saw the practice's current complaints procedure, which was displayed in the waiting room. We were told by the practice manager, how they would work with the patient to resolve their complaint within 10 days of receipt.