During our visit to Oasis we met with the practice manager and the lead dentist. We spoke with three members of staff. We spoke with eight patients and looked at three patient records.

All of the patients we spoke with were very happy with the dental treatment they received. One patient told us ““everything was explained to me. I was never worried, anxious or stressed”. Another patient said “you’re encouraged to ask the questions that you want answers to”. We looked at patient records which confirmed the treatment patients said they had received.

Patients we spoke with told us the practice was always clean and tidy. The practice followed current guidelines with respect of decontamination of dental instruments. However, the practice did not operate processes to reduce the risk of waterborne bacterial infection or reduce the risk of cross infection from separate general cleaning equipment. There was a minor risk to patients.

People were protected from unsafe or unsuitable equipment because the provider had ensured appropriate checks and maintenance of equipment were undertaken and where equipment was identified to be unsuitable it was no longer used.

Staff told us they were supported to carry out their roles. We saw that staff received training specific to their job and that they received an annual review of their performance.

The practice had systems in place to seek and act on patient feedback and carried out audits to monitor clinical quality.