We spoke with four patients who attended the dental practice. Patients told us they were happy with the practice and felt they were treated with respect and dignity by the dentist and staff at the practice. Patients made positive comments about staff and indicated they felt safe and well cared for. One patient told us, "I am happy. I wouldn’t change my dentist”.

We saw patients were kept informed and consulted about their dental options and treatment plans. There were systems in place to gain consent for treatment. Patients told us, and we saw that high standards of care and welfare were operating at the practice. We looked at four sets of patient notes. We observed these included patients medical history and were regularly updated to ensure they accurately reflected treatment discussions and choices

Staff had received training to deal with medical emergencies and emergency procedures and medicines were in place to deal with foreseeable emergencies.

The premises were clean and well maintained. Decontamination procedures followed Department of Health guidance on decontamination in primary dental care. There were arrangements for infection control checks and daily cleaning tasks as well as auditing processes in place. Staff were knowledgeable regarding infection control and decontamination procedures. There was documented evidence that equipment used had been maintained and inspected by specialist contractors.