During the inspection we spoke with four patients regarding their experience of the service and their involvement in treatment planning. We were told that treatment plans were provided which included information about the course of recommended treatment. The treatment plans viewed were all signed by the patient to demonstrate their consent.

We viewed four treatment plans. We found that treatments were explained and that the costs were made clear. People said that appointments could be made easily and the staff were excellent.

People we spoke with confirmed that information about their treatment and the available options had been given to them. Comments included ‘the dentist recommended to see a hygienist. I was told it was my choice and how much it would cost’.

We found that there was a safeguarding policy in place. The policy outlined the procedures involved in raising concerns about the possible abuse of children and vulnerable adults.

We saw that the practice was clean and well organised and that staff had a good understanding of infection control procedures. We found that there were arrangements in place to ensure that equipment was kept clean and ready for use.

There were arrangements for monitoring the quality of the service and people who used the practice were encouraged to provide feedback about the care and treatment they received. This meant that the provider actively encouraged feedback and used it to influence the way care was provided.