We were able to speak with three people who used this practice. They were complimentary about the service provided. We also found out what people thought of the practice by reviewing the results of a patient satisfaction survey completed in May 2012.

One person said, “This dentist gives you everything you would expect. I get to know what treatment I need, the options I have and what the costs are.” We found from the results of the patient satisfaction survey almost 100% of patients “agreed” the treatment options were discussed clearly.”

We watched how the staff dealt with people as they arrived saw staff were very friendly and polite. The results of the patient satisfaction survey showed 100% of patients agreed the dental team were friendly.

We saw there were safeguarding procedures in place and on-going training and support for staff. One patient we spoke with commented they felt, “very confident that the practice could take care of vulnerable people following the care and support they gave my (relative).”

The practice was clean and well maintained with good procedures in place to prevent cross infection.

We saw staff at the practice were properly trained, worked to a professional code of conduct and kept their skills updated.

There were measures in place to make sure the quality of the service received by patients was maintained or improved. Patients were regularly asked their views and their responses were used to plan and make improvements.