Bucklersbury Dental Studio, Hitchin.Bucklersbury Dental Studio in Hitchin is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th December 2017 Contact Details:
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6th December 2017 - During a routine inspection
![]() We carried out this announced inspection on 6 December 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Bucklersbury Dental Studio is in Hitchin and provides NHS and private treatment to patients of all ages.
There is level access for people who use wheelchairs and pushchairs. The practice does not have its own parking on site. Car parking spaces are available in local car parks near the practice.
The dental team includes two dentists, three dental nurses, one dental hygienist and one practice manager who is also the receptionist. The practice has two treatment rooms.
The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
On the day of inspection we collected 38 CQC comment cards filled in by patients and spoke with three other patients. This information gave us a wholly positive view of the practice.
During the inspection we spoke with one dentist, one dental nurse, and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open: Monday from 8.30am to 6.45pm, Tuesday to Thursday from 8.30 to 5pm and Friday from 8.30am to 2pm. The practice is open Saturday from 8.30am to 1pm for appointments.
Our key findings were:
There were areas where the provider could make improvements. They should:
24th September 2013 - During a routine inspection
![]() When we inspected Bucklersbury Dental Studio on 24 September 2013 we found that people were given information about their treatment and were asked for their consent. One person who was visiting the dental practice on the day of our inspection said, “The dentist always explains whatever is required in lots of detail. My [relative] also comes here and has had extensive treatment. We always know what is required and how much it is going to cost.” People's dental needs were assessed and their treatment was planned in accordance with those needs. One person told us, “I feel very much involved. I always have a clear picture of what I need and I get to discuss with the dentist what the different available treatments are. I have been given a written treatment plan that broke everything down with the costs and the timescales.” The dental practice operated hygienically and used decontamination procedures that were in accordance with Department of Health Guidance. Staff received appropriate professional development that was relevant to their role. The dentists and the dental nurses undertook continuing professional development that ensured they maintained their professional registration. The provider carried out a range of audits to ensure the practice was operating safely.
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