This inspection took place on 13, 14, 15, 16 and 20 March 2018. It was an announced visit to the service.

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to people over the age of eighteen. Buckinghamshire Reablement Service provides time limited support to people. The duration of the support provided can vary from one to two days or up to a maximum of six weeks. At the time of inspection an average of 130 people were being supported.

This is the first inspection since the service was registered with The Care Quality Commission (CQC) to provide personal care.

The service had a registered manager in post. A registered manager is a person who has registered with CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received positive feedback from people who used the service. Comments included “The people that come are very good and very helpful,” “The carers were lovely and always helped me in any way they could” and “They’re all very happy, very friendly people.”

People were supported by staff who had been recruited in a safe way to ensure they had the right skills and values. Staff were supported and they had access to continued learning to help them develop their skills.

People were encouraged to be independent. Staff supported people to make decisions about their care. People told us “I’m 90 and try to be as independent as possible. They come to help me with anything that I struggle with, getting dressed and things like that. They’re very good” and “I’m very happy with the service they provide, they’ve helped me tremendously.”

People were supported by staff who knew how to promote dignity and respect. One person told us “The carers are very good and they’re always very respectful towards me.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff had a good understanding of the core principles of the Mental Capacity Act 2005.

Systems were in place to ensure feedback was sought from people to help improve the service. The provider and registered manager had a clear vision to continuously learn and develop the service.