We spoke to a sample of four patients who were visiting the practice during our visit. They all said that they had no complaints and made various positive comments such as; “its fantastic here”; “they are marvellous” and “the service and staff are very good”.

Patients told us they were given various information about their treatment and knew what to expect. Some of the patients we spoke to had been at the practice for many years. They explained that they felt the level of service was; “excellent”.

One person was new and told us they were happy about the service received. One patient told us the practice had been highly recommended to them and that it was a popular service.

Another patient explained how staff had made the clinic accessible to their relative who had mobility problems and helped accommodate them with their needs so they were comfortable when given their treatment.

Everyone stated they were always consulted and they gave full consent about their treatment and check ups.

Patients told us they were always asked to sign forms when they visited the practice. Most people were aware of their costs and treatments.

Patients we spoke with were very happy with the treatment they had received. Patients told us the staff were very helpful. Patients were not aware of the complaints system but they said they had never had any concerns or issues about the treatment received. They said the surgery was always clean.

Patients told us they were given medical questionnaires to complete but not all said that their medical history was always checked prior to receiving any treatment. They told us their treatment options were always discussed and that they were given a written copy of their treatment plan along with an estimate of any cost involved.