We did not speak to people who used the service during this inspection.

We found the systems in place protected people from the risk of infection because appropriate guidance had been followed.

There were appropriate recruitment policies and procedures in place. This meant references were sought and other checks were carried out before new staff started work.

We spoke with three people who used the service to find out their opinions of the treatment provided. Because the practice was busy we contacted two of these people by phone. People were complimentary about the treatment provided. They said their dentist explained things well and that they had been given choices about what treatment to have. One person told us about the extra care the dentist had taken with her because she was nervous about having dental treatment. This person said, “Coming here gives me the confidence to attend the dentist and that’s something I haven’t had before.” People told us they felt comfortable and safe in the practice and that the practice was always kept clean and tidy. One person said, “It’s absolutely clean.” However, we found that guidance which tells dentists how they should decontaminate dental instruments so they are properly cleaned between different people's treatments was not always being followed.

People were positive about the staff who worked there. Comments included, “Reception staff are brilliant. They are cheerful and helpful and put one at ease both before and after treatment” and “The dentist is very personable and understanding and I feel very confident in their judgment in what needs to be done.” However we found that appropriate checks on staff suitability to work at the practice had not always been carried out before they started work.