About the service: Brown Clee Care is a domiciliary care service providing care and support to people in their own homes. At the time of the inspection there were 20 people receiving a personal care service.

People’s experience of using this service:

People and relatives were overwhelmingly positive about the service they received. They considered that staff often went the extra mile to provide compassionate and sensitive care. People unanimously told us they were treated with kindness and respect when receiving care and support.

People using the service told us that care workers were friendly and supported them in a caring way. They said they had no concerns about their safety or well-being in the presence of care workers.

People received a consistent level of care from a team of regular care workers. There were enough staff employed to meet people's needs safely.

Risks to people were managed in a way that kept them as safe as possible. Risk management guidelines were in place to direct care workers when supporting people.

The provider did not provide a service to administer medicines. Staff prompted and reminded people to take them and they did so in a safe manner.

The provider arranged training for staff that met the needs of people using the service. They were assessed for their competency which helped to ensure they were safe to work with people.

Care plans were developed for each individual and included people's preferences and wishes.

The provider carried out quality monitoring checks such as audits of care records.

The provider kept in regular contact with people to ensure they were happy with the care provided.

More information is in our full report.

Rating at last inspection: At our last inspection, the service was rated "Good". Our last report was published on 20 December 2016.

Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates a per our re-inspection plan.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The inspection took place on 16 November 2016 and was announced.

Brown Clee Care is registered to provide personal care to people living in their own homes. There were 7 people using the service on the day of our inspection.

A registered manager was in post and was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who understood how to recognise and report abuse. The risks connected with people's care and support needs had been individually assessed, and plans introduced to manage these. People were involved in decisions about the risks affecting them. The provider assessed and organised their staffing requirements based upon people's care needs. They followed safe recruitment practises. Systems and procedures were in place designed to ensure people received their medicines safely.

Staff had the necessary skills and knowledge to meet people's needs. They received effective induction, training and support from the provider. People's rights under the Mental Capacity Act 2005 were protected by the provider. People received the level of support they needed with eating and drinking. Staff helped people to access healthcare services.

Staff adopted a caring approach towards their work, and took the time to get to know people as individuals. The provider encouraged people's involvement in care planning and decision-making. Staff protected people's dignity and privacy.

People received care and support that was tailored to their needs and preferences. Staff had the time to read and followed people's care plans. People and their relatives knew how to complain about the service, and felt comfortable about doing so.

The provider encouraged an open, ongoing dialogue with people, their relatives and the staff team. Staff felt well supported and were clear about what was expected of them. The provider had developed quality assurance systems to drive improvement at the service.