What life is like for people using this service:

• People received a service which was primarily focused on promoting their mental health and well-being and to live independently in the community.

• People’s needs had been assessed and their support requirements had been comprehensively identified and recorded to provide staff with the guidance they needed to support people.

• Feedback from people about the quality of care and support they received was positive.

• One person complimented the caring nature of staff and felt that they were treated with dignity and respect.

• People were supported to have maximum choice and control of their lives.

• Effective systems were in place to manage people’s medicines or support and encourage people when self-medicating.

• Staff and the local multidisciplinary team and GP’s worked together to enable people to progress in their well-being, daily living skills and confidence.

• There were sufficient numbers of staff available to ensure people’s safety and well-being.

• New staff were suitably vetted before they supported people.

• Staff had a good understanding of people’s needs and had been trained to carry out their role.

• Staff understood their responsibility to report concerns, accidents and poor practices.

• Systems were in place to identify shortfalls in the service and drive improvement.

• People views were valued and acted if any concerns had been identified.

• The registered manager understood their regulatory duties to ensure people received a safe and effective service.

The service met the characteristics of Good in all areas.

More information is in Detailed Findings below.

Rating at last inspection: This was the first inspection of this service since their registration in August 2017.

About the service: This service is a domiciliary care agency. It provides support and personal care to people living in their own houses and flats in the community. At the time of our inspection the service supported five people in the community but only supported one person with their personal care.

Why we inspected: This was the first inspection of this service in line with our inspection scheduling of newly registered services and known intelligence about the service.

Follow up: The rating of this inspection and the information and intelligence that we receive about the service will determine the timeframe of our next inspection.