People we spoke with said they were very happy and satisfied with the service provided by the surgery. They said they always found the surgery to be clean whenever they visited and that the staff were very helpful and friendly. One person we spoke with said that they had been with the surgery for many years and that dentist was amazing. We were told that the dentist had acted promptly in referring a relative for specialist treatment which had been very successful. People told us that they could always access appointments easily and two new patients had found staff helpful. We were told by people that they were given appropriate information regarding their oral hygiene and the procedures and costs were explained. Although a new patient told us that they were unsure about the cost of their treatment and would ask at the reception for a more detailed explanation. Overall people were very happy with their care.

We found that there were suitable procedures for planning and delivery of care and there was information available regarding the cost of both NHS and private dental treatment within the waiting areas. There was appropriate guidance for staff on cleanliness and infection control and these procedures were followed. There were effective systems in place to ensure that the quality of care was maintained.

People we spoke to told us that they were happy with the service provided by the surgery. They said that the staff were polite and friendly. Some people said that they had attended the surgery in the past as well and their appointments were always on time.