At our last inspection of 21 May 2013 the provider was not complaint with one regulation. We requested specific information from the provider regarding this outcome and saw that improvements had been made.

We did not undertake a visit to the service as sufficient evidence was sent to us to show that the service now met the regulations. Records were sent to us that showed all new staff received an induction that promoted their skills. We also saw records that showed hat staff received formal supervision at least four times a year and training that supported them to maintain their professional development.

We spoke with people using the service on the day of our inspection. All told us that they were 'happy' with the care they received. Comments included;

"Could not ask for a better dentist. Staff are lovely, they are warm and welcoming."

"They [staff] always let me know if I have another appointment."

"Never had a problem, everything is discussed with me. The nurses and the dentists are really helpful. They make sure that I am comfortable and help me be less scared."

Before our inspection, we noted that some comments on the 'NHS Choices' website (a website that allows patients to comment on service they had received) were not positive. We noted that the comments were more than 12 months old and that more recent feedback was positive in nature. The manager explained that staff training had since been delivered on informing and involving patients, and that procedures in place supported this.

The service had quality checks in place that enabled staff to review and when necessary, improve the service. We saw that audits (checks) on hygiene, equipment and staff training were in place. Staff meetings were held to make sure that all staff were updated on any changes in operational practice. The manager told us they intended to introduce formal supervision of staff to ensure training delivered was effective, and to check the competency of staff in performance of their duties. Training in the protection of vulnerable adults for all staff was to be implemented shortly.