The provider delivered care that met people's individual needs. One person we spoke with explained, "[The dentist] noticed that I've lost a bit of weight. He is very knowledgeable. He's going to send me some things about things that will reduce blood pressure. He cares about people."

We saw that people were treated in a clean and tidy environment. All of the people that we spoke with told us that they found the surgery clean. There were adequate procedures in place to prevent the spread of infection.

There were suitable control measures in place to reduce the risk of injury to people in the building. Steps were taken by the provider to ensure that people were protected against the risks of unsafe or unsuitable premises.

Staff that we spoke with said that they felt supported by the service. One member of staff told us that they wanted to complete a first aid course and that this was in the process of being booked. This demonstrated that staff were enabled to undertake additional training to support their role.

People who visited the service were asked to complete a feedback questionnaire. We saw that the feedback was collated and follow up actions that were undertaken. The provider had regard to the complaints and comments made by people who used the service.

People we spoke with told us that staff were polite, courteous and treated them well. People said that treatment choices, benefits, risks and costs were explained to them in a way that they understood to help them make informed decisions. One person said “I did not visit the dentist for years because of bad experiences as a child, but I can honestly say I have never had a bad experience at this practice. I am 100% happy with my care."

People we spoke with told us that they always received the treatment that they expected. Two people told us that they had been patients at the practice for many years. Both people told us that they found the dentists and staff to be welcoming and professional. One person told us "The dentist always takes time to explain everything to me in detail. That is very important to me.’’ People told us that treatments were "Unrushed’’ and that dentists and staff always take time to discuss everything.

People told us that they had no concerns about the practice. People told us that the treatment they received was excellent and that staff treated them well.