The inspection was unannounced, and took place on 20 November 2018. The home was last inspected in November 2017 where concerns were identified in relation to staff training and governance. The home was rated “requires improvement” at that inspection. We asked the provider to complete an action plan setting out the improvements it intended to make to address these shortfalls, which it did.

Broadacres is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The home is located close to the town centre of Rotherham, South Yorkshire. It is in its own grounds in a quiet, residential area, but close to many amenities and public transport links. The home accommodates up to 50 people with support needs including dementia. At the time of the inspection 41 people were using the service. The home comprises two discrete units, each with a mix of en suite bedrooms and bedrooms without an en suite, as well as lounge and dining areas.

The service had registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

We observed a genuine warmth when staff spoke with people and people told us they had good relationships with the staff.

Mealtimes were observed to be comfortable and pleasant experiences for people. People told us they enjoyed the food available and said it was plentiful.

Staff told us they received a good level of training, and we observed staff were knowledgeable and competent.

Medicines were stored and handled safely, with staff having appropriate training to ensure that people received medicines in a safe way.

Where people were at risk of harm, or presented a risk to others, there were appropriate risk assessments in place to ensure staff kept people safe.

Recruitment procedures were sufficiently robust to ensure people’s safety.

The home had an activities coordinator who devised a varied activities programme, including activities both within the home and within the local community.

There was a formal complaints procedure in place, and people we spoke with told us they would feel confident to complain if they wished to.

The management team were accessible and were familiar to people using the service. The provider had a comprehensive system in place for auditing the quality of the service, and for obtaining and acting on feedback from people using the service and their friends and relatives.

We found that improvements were required to the way the provider obtained and recorded people's consent to their care and treatment.

The inspection took place on 28 November 2017 and was unannounced, which means no-one connected to the home knew we were visiting the home that day. This was the first inspection since the home was registered under the new provider in May 2017. We carried out the inspection earlier than planned due to concerns raised by relatives. However, we found improvements had been made and people were generally happy with the service provided.

Broadacres Care Home is a 50 bed residential care home for older people, including those living with dementia. It is in the Parkgate area, close to the centre of Rotherham. The home provides accommodation on two floors. The upstairs unit is known as Rosehill and the downstairs unit is known as Clifton. At the time of our inspection there were 23 people using the service.

The service did not have a registered manager in post at the time of our inspection as they had left the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. However, the registered provider had appointed an experience temporary manager to oversee the home until a new manager could be recruited.

Throughout our inspection we saw staff supporting people in a caring, responsive and friendly manner. They encouraged them to be as independent as possible, while taking into consideration their abilities and any risks associated with their care. The people we spoke with made positive comments about how staff delivered care and said that overall they were happy with the way the home was currently managed.

The majority of people told us they felt the home was a safe place for people to live. Assessments identified potential risks to people, and management plans were in place to reduce these risks. Staff were knowledgeable about how to recognise signs of potential abuse and aware of the reporting procedures.

Overall the requirements of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS) legislation were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

Medication administration was being safely managed, but the medication storage arrangements were under review due to lack of space and facilities.

Recruitment processes were robust, which helped the employer make safer recruitment decisions when employing new staff.

We found there was a lack of evidence to show staff had completed a structured induction into the home. Essential staff training had been provided, but not all staff had completed initial or refresher training in a timely manner. There was also a lack of evidence that staff support sessions had been regularly provided in line with the registered provider’s expectations.

The registered provider had suitable arrangements in place that ensured people received good nutrition and hydration. Care files identified any specific dietary needs people had, and staff were knowledgeable about each person’s individual preferences and needs.

Complaints and concerns had been managed in line with the company policy, which was displayed in the home. Complaints received had been recorded and investigated appropriately. The people we spoke with told us they would feel comfortable speaking to any of the staff if they had any concerns.

People spoke positively about the management team. There were systems in place for monitoring the quality of the service provided and highlighting areas for improvement. We found the manager and staff team listened to and learnt from the feedback of others, which helped to make changes to improve the service.

During our inspection, we found a bre