During our visit on 9 January 2014 we spoke with the practice manager, and six staff. Prior to our visit we phoned and spoke with six patients about their experiences at Broad Lane Dental Surgery. We were unable to speak at length with the dentist on duty at the time of our visit as they were busy seeing patients.

Patients we spoke with told us,

"It is one of the best dentists I've been to...I'm so pleased with it."

"Excellent, X (reception) is gorgeous..she's always very obliging."

"They have flexibility in dealing with patients who are in pain..they always treat me very well."

"All staff are very nice, they welcome me very nicely and make me feel at ease."

We looked at the treatment records of three patients. We were satisfied treatment met the needs of each patient and choices had been fully explained.

We looked at the cleanliness of the practice and their infection control and prevention measures. We were satisfied the practice was clean and good systems were in place to prevent the spread of infection. Patients told us the practice was always clean.

We checked staff recruitment records. We were satisfied the practice recruited trained staff. Whilst most staff had been recruited prior to the practice being regulated by the CQC, we saw the practice had tried to ensure all staff records met the requirements of the Health and Social Care Act 2008.

We saw good systems were in place to monitor and evaluate the quality of service provided.