We found a clean well maintained large practice situated in a converted house on a residential road. The practice was on four floors and was well equipped especially in the areas of cross infection control. We were told that the PCT had done various infection control audits and the practice had attained an acceptable standard.

From the patients we spoke to and the large amount of feedback that we observed, the majority of the people who use the service were happy with the service provided. They were given enough information about their treatment options as well as the fee scales and had no hesitation in asking any question in relation to their treatment or cost.

Patients found the staff to be friendly and accommodating, and were happy to report they were treated with respect and dignity as well as maintaining privacy. Consultations took place within private surgeries where privacy and confidentiality were ensured.

Patients were able to make comments about their experience via feedback cards on display in the waiting room. They were also encouraged to make suggestions for the better running of the practice. They told us all the dentists as well as all the staff were extremely helpful in explaining the treatment as well as the cost.

Patients were appropriately assessed prior to examination or treatment with the dentist.