British Red Cross Birmingham, Windsor Industrial Estate, Rupert Street, Birmingham.British Red Cross Birmingham in Windsor Industrial Estate, Rupert Street, Birmingham is a Ambulance specialising in the provision of services relating to services for everyone, transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury. The last inspection date here was 25th October 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
18th February 2014 - During a routine inspection
During our inspection we spoke with three full time members of staff and the registered manager. We also spoke with three volunteers who worked as frontline crew members. We were not able to speak with people who had used the service. However we contacted representatives from four services that contracted with the British Red Cross Birmingham. Overall the representatives we contacted were satisfied with the service provided. One of the representatives told us, “The British Red Cross have been fantastic. They are reliable and the staff are helpful and professional". Another representative told us, “British Red Cross strives to improve their service. They are very proactive”. We found that systems were in place to ensure that vehicles and equipment used were clean and well maintained. This ensured that people who used the service were protected from risks. Processes were in place to ensure that staff had received training appropriate for their roles. So that people who used the service could be confident they had been attended to by competent staff. Systems were in place to monitor the quality of the service and make any improvements needed.
3rd January 2013 - During a routine inspection
During our visit we were not able to speak with people who used the service. However, we contacted and spoke with representatives from six services that contract with the British Red Cross Birmingham. This included an NHS ambulance service and organisers of various public events. We also spoke with four employed members of staff and the registered manager. Two of the staff were also volunteers on the ambulances. Overall the representatives we spoke with were satisfied with the service provided. All said they would be happy to use the service again. Comments received from the representatives included: “They are very good in what they can offer, they do what they say and provide for the areas in which they are comfortable.” “They do a good job, that’s why we have them back.” We found recruitment processes in place, the availability of training and checks on clinical practice provided assurance that people were cared for and supported by suitably skilled volunteers. Processes were in place to monitor the quality of service provision. This included routine checks to ensure ambulances were roadworthy and protect people from the risk of infection.
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